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The delivery is normally supplied in the Netherlands in the specified number of days. Delivery times may vary due to the chosen method of payment, delivery or holidays.
When you return the entire order, you also receive any paid postage and fees. The cost of the return shipment are borne by the customer.
After you have placed an order, you can track your order. When you register your account you will see there status. If an order does not fit through the letterbox of its size or represent a high value, it is sent as parcel post. In this case you get when your order is sent an email with your tracking (Track & Trace) to your specified email address. This find in the evening.
If you are not at home during the day, you can also pick up your order at a DHL service point. When you place an order please indicate this 'comment'. We will then ensure that the packet reaches the appropriate service point. Via the link below you can see which DHL service point there when you're in the neighborhood: DHL Service Point Note: In Belgium you can not choose a service point. Should the first delivery nobody is present, the package will be automatically delivered to a DHL Parchelshop or Kariboo. Here you will always notice.
You have a cooling off period of 14 days to return the product without reason commencing on the date of receipt of the product. The product can only be unused and, if possible, be returned in original packaging. For returning the order the return costs at your expense. The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the trader offers to collect the product itself, he may wait to return until he has received the product or the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The repayment is free of charge for consumers. You can return the form HERE to download. (This voucher is not guarantees!) Would you please add this form with your product return along with copy of the invoice. (this prevents unnecessary delay of the return process)
Would you like to send a product to us what is covered by the warranty? Please send the product including all accessories to the following address along with copy invoices and clear indication of fault / problem. Settlement of guarantee takes place within two weeks of receipt by us.
You can Guarantee Form HERE to download. (This coupon is for 14 days Returns!)
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